Shipping policy
At Trujistas, every order represents the culture, passion, and movement behind the brand. We aim to get your gear to you as quickly and smoothly as possible.
Processing Time
- Orders are processed within 2–5 business days
- During drops or high-demand releases, processing may take 5–10 business days
- Orders are not processed on weekends or holidays
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- U.S. Shipping: 3–7 business days
- International Shipping: 7–21 business days
Delivery times may vary depending on carrier delays or customs processing.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
Incorrect Address
Please make sure your shipping address is correct at checkout.
Trujistas is not responsible for:
- Packages delivered to the wrong address provided by the customer
- Lost or delayed shipments due to incorrect information
Lost or Stolen Packages
Once a package is marked as delivered, Trujistas is not responsible for lost or stolen items.
If you experience an issue, we recommend:
- Contacting the shipping carrier directly
- Checking with neighbors or your local post office
International Orders
- Customers are responsible for any customs duties, taxes, or import fees
- Delivery times may be extended due to customs processing
Shipping Delays
Delays may occur due to:
- High order volume (especially during drops)
- Weather conditions
- Carrier issues outside of our control
We appreciate your patience — every piece is worth the wait.
Questions?
For any shipping-related questions, contact us at:
trujistas@gmail.com