FAQ
TRUJISTAS – FAQ
GENERAL
What is TRUJISTAS?
TRUJISTAS is a lifestyle brand inspired by fútbol culture, streetwear, and global creativity. We design pieces that blend sport, culture, and identity.
Where are you based?
We are based in the United States and ship worldwide.
How can I contact you?
You can reach us anytime at trujistas@gmail.com or through our contact page.
ORDERS
Can I change or cancel my order?
Orders can only be changed or canceled within 24 hours of being placed. After that, they are processed and cannot be modified.
How do I know my order went through?
You’ll receive a confirmation email immediately after your purchase. If you don’t see it, check your spam or promotions folder.
I entered the wrong address—what do I do?
Contact us immediately at trujistas@gmail.com. If your order hasn’t shipped yet, we’ll update it.
SHIPPING
How long does shipping take?
- U.S. orders: 3–7 business days
- International orders: 7–21 business days
Do you offer tracking?
Yes. Once your order ships, you’ll receive a tracking number via email.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary depending on your location.
Why is my order delayed?
Delays can happen due to high demand, customs, or carrier issues. We appreciate your patience.
RETURNS & EXCHANGES
Do you accept returns?
We accept returns within 14 days of delivery for unused items in original condition.
Do you offer exchanges?
Yes, exchanges are available for sizing issues or defects (subject to availability).
How do I start a return?
Email us at trujistas@gmail.com with your order number and reason for return.
Are returns free?
Customers are responsible for return shipping unless the item is defective or incorrect.
PRODUCTS
How do your sizes fit?
Our pieces typically fit true to size, but we recommend checking the size chart on each product page.
Will you restock sold-out items?
Some items are limited releases and may not restock. Follow us for updates on drops.
How should I care for my items?
- Wash cold
- Air dry recommended
- Do not iron directly on graphics
PAYMENTS
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely.
DROPS & COMMUNITY
How do I stay updated on new releases?
Follow us on social media and subscribe to our email list for early access and exclusive drops.
Do you collaborate with athletes or creators?
Yes—we’re always open to working with creatives who align with the TRUJISTAS vision.
CONTACT
Still have questions?
Reach out to us at trujistas@gmail.com or DM us on social media.